Who we are

Bittern Books is a trading name and division of Unilake Ltd., a privately owned company registered in England No. 2840697. Directors and shareholders S.D Haines and E.R. Haines. Vat Reg. 758 2459 93 Registered Office 24 Wroxham Road, Coltishall, Norwich NR12 7EA. Our website address is: https://bitternbooks.co.uk/.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information entered on contact forms on this website is sent as an email to us and should not be considered secure. Emails generated in this way are stored on our email servers and personal computers.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We will only use the collected data for our own business purposes. We will not share any data with third parties without your express permission, except in the event of the transfer of all or part of the business of Bittern Books in which case your data will be passed on to the new owners of the business.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

Privacy is important to us and we do not share your details with any third parties.
We keep details of all customers who have accounts with us and also details of potential and past customers in our records. We keep names, business contact details including phone numbers, addresses and email addresses. We may also collect publicly available information relating to businesses.
We use this data in order to provide a good service to our customers. We may also send you emails, call you or visit you from time to time to inform you of new products that become available and provide other news of our services.
We will only use the collected data for our own business purposes. We will not share any data with third parties without your express permission, except in the event of the transfer of all or part of the business of Bittern Books in which case your data will be passed on to the new owners of the business.
We will store your data only as long as necessary. Basic data for customers who are no longer dealing with us may be kept for up to six years to satisfy accounting and tax regulations.
You may ask us to remove all but essential record keeping data about you at any time. You may unsubscribe to promotional emails by clicking on the unsubscribe link at the bottom of the email, or by request to our normal contact details.
Our website may use ‘cookies’, small text files stored on your computer, to enhance your online experience.
You may contact us at Bittern Books, 24 Wroxham Road, Coltishall, Norwich NR12 7EA. Telephone 01603-739635, or via our contact form.