Most orders are shipped on the next business day, with 98% shipped within two business days where the ordered items are in stock. If you have ordered an item marked as backordered, or pre-ordered a new title, we will ship as soon as the product becomes available – in the event that this is going to be longer than expected you will be notified and given the option of cancelling.
If an item is out of stock due to an error in our stockholding figures, or because multiple orders have been accepted through different channels within one day, you will be notified with the expected availability date and given the option of cancelling.
Retail Customers - UK
Most retail orders from our website are shipped by Royal Mail 48 service. We package every item in heavy duty cardboard packaging (we try to avoid plastic as far as possible, although have yet to find a good alternative to plastic tape).
Shipping costs for single book orders are calculated on size and weight and the rate that will be applied is shown on each product page. Rates are currently charged as follows:
For multiple book orders, the rate is as above for the heaviest item, with £0.50 added per additional item of any weight. The total charge will be shown at checkout. Orders with a total value over £30 are shipped free of charge.
Retail Orders - International
International shipments on books are very expensive and can be complicated to calculate. The shipping calculation on the website is based on Royal Mail International rates, but may not cope well with multiple book orders. If you feel the calculated price is too high please contact us with details of your order and location and we will check the shipping cost. If you go ahead and place the order we will issue a refund if you have been excessively overcharged, but we may also contact you for additional payment if the actual cost significantly exceeds the rate quoted.
Please note that we always ship international orders with a customs certificate and commercial invoice and you may be charged additional taxes and duties by the customs authorities in your own country. We have no control over this.
Trade Order Shipping
Please login for trade shipping rates.